About Luckymate Casino
This independent review site profiles Luckymate Casino for UK players who want the facts before signing up: who runs the operator, which licence it holds, and how to reach its support team. Everything below is grounded in the operator’s own published terms and regulatory records, not marketing copy. For the casino’s games, bonuses and payment performance in detail, see our main review: Luckymate Casino review.
Company Background
Luckymate launched in 2025 as a UK-facing online casino and sportsbook. The site is operated by Anakatech Interactive Limited, a company registered in Malta under company number 61918. The operator runs the platform mobile-first: there is no native app, so UK players access the casino and sportsbook through the mobile-optimised website in their browser.
The operator’s stated focus is a straightforward, low-friction product. The banking setup reflects that: a £10 minimum deposit, a £10 minimum withdrawal, no maximum withdrawal limit and no fees charged by the casino on cashouts. The game library covers slots, live casino, roulette, blackjack, baccarat and poker, supplied by Pragmatic Play, Blueprint Gaming, Games Global, Eyecon, Inspired Gaming, Play’n GO, Evolution, Pragmatic Play Live and Playtech Live.
Key company facts at a glance:
- Operator: Anakatech Interactive Limited
- Registered in: Malta (company number 61918)
- Launched: 2025
- Markets: United Kingdom
- Platform: Mobile-optimised website, no native app
- Flagship title: Big Bass Splash by Pragmatic Play, the game tied to the welcome spins offer
Licensing and Regulation
Luckymate holds a licence from the UK Gambling Commission under account number 48789. That is the single most important trust marker for UK players: a UKGC licence obliges the operator to segregate player funds, verify identity before withdrawals, run certified random-number-generator games and comply with strict advertising and safer-gambling rules.
Practical implications of the UKGC licence for players:
- Identity checks: KYC verification is required before the first withdrawal. The operator states this should take no more than a couple of days.
- Fair games: Slots and live dealer titles must run on certified software from licensed providers.
- Withdrawal rules: Following successful verification, withdrawals are processed usually within the same business day and, in some cases, not later than 3 business days. Withdrawal requests totalling over £1,000 may require additional verification.
- Account protection: Deposit limits, self-exclusion and GAMSTOP integration are mandatory under the licence conditions.
The full legal framework behind these obligations sits in the operator’s own documents. Read them here: Luckymate terms and conditions and Luckymate privacy policy.
Contact Information
Players reach Luckymate support through three channels:
- Live chat: 8am–11pm Monday to Friday, 10am–10pm Saturday and Sunday
- Email: support@luckymate.co.uk
- Contact form: available on the casino website around the clock
Live chat is the fastest route for account and payment questions during staffed hours; email and the contact form cover anything outside the chat window. Note that the operator does not publish a telephone support line, so chat and email are the only direct contact routes.
For corporate correspondence, the operator is Anakatech Interactive Limited, registered in Malta under company number 61918. Its UK Gambling Commission licence account number 48789 can be checked directly on the UKGC public register, which lists the operator’s trading names, domain names and any regulatory history.
Payments queries most often concern withdrawal status. The operator’s Cash-out Policy states that once verification is complete, payouts are processed as quickly as possible — usually within the same business day — with no fees charged by the casino across Visa Debit, Mastercard Debit, Apple Pay, Google Pay, Skrill, Neteller, Trustly and bank transfer. PaySafeCard is available for deposits only.
Our Commitment to Players
The operator’s safer gambling toolkit matches UKGC requirements and includes deposit limits, session reminders, reality checks, time-outs, self-exclusion and GAMSTOP registration. Players who want a structured look at these tools can read our guide: Luckymate responsible gambling.
Security and fairness measures documented by the operator:
- KYC before payout: proof of ID (passport, birth certificate, driving licence or ID card), proof of payment method (image of debit card front and back, or eWallet login), proof of address (utility bill or bank statement dated within the last 3 months) and a selfie.
- No-fee withdrawals: the casino charges nothing on cashouts, with a £10 minimum and no maximum withdrawal limit.
- Extra checks on large sums: withdrawal requests totalling over £1,000 may require additional verification — a standard anti-fraud step, not a delay tactic.
- Licensed software only: every game on the site comes from regulated providers including Evolution, Pragmatic Play Live, Playtech Live and Play’n GO.
The operator’s approach is simple: verify once, play with limits you set yourself, and withdraw without fees. That structure suits players who value predictable banking over promotional noise.
Frequently Asked Questions about Luckymate
Is Luckymate legal in United Kingdom?
Yes. Luckymate operates under a UK Gambling Commission licence, account number 48789, held by Anakatech Interactive Limited (registered in Malta, company 61918). That licence makes it fully legal for UK residents aged 18 or over to register, deposit and play on the site.
How do I create a Luckymate account?
Register on the mobile-optimised website — there is no native app. Provide your personal details, confirm you are 18 or over, and complete identity verification with proof of ID, proof of address dated within the last 3 months, and a selfie. Verification is required before your first withdrawal.
What payment methods does Luckymate support in United Kingdom?
Luckymate accepts Visa Debit, Mastercard Debit, Apple Pay, Google Pay, Skrill, Neteller, PaySafeCard (deposits only), Trustly and bank transfer. The minimum deposit is £10 and the minimum withdrawal is £10, with no maximum withdrawal limit and no fees charged by the casino on cashouts.
How do I claim the Luckymate welcome bonus?
Deposit £10 or more with promo code MATE50 using Visa debit, Mastercard debit, Apple Pay or Google Pay, then stake £10 in slot bets to receive 50 bonus spins on Big Bass Splash. Spins are worth £0.10 each (£5 total), carry x1 wagering, a £100 max cashout, 7-day expiry, and spins are valid 24 hours. T&Cs apply.
You now know who runs Luckymate, which licence protects your money and how to reach support if anything goes wrong. The next step is to see the casino in action and claim the 50 bonus spins on Big Bass Splash with a £10 deposit.